Industry Leading Customer Service and Support

As a Heartland ECSI Client, you’ll have access to the highest levels of customer service and support in the industry.  When needed, your staff and borrowers can reach a live, experienced Heartland ECSI Customer Service or Client Support Representative (CSR).   And, all requests and inquiries are responded to within 24 hours or less, providing you and your borrowers with World Class Customer Service that will exceed your expectations.


   24x7, real-time access with virtually no downtime

   Assigned “Designated Client Support Representatives” for each client

   TeamSupport Software to enter Client Support Requests and view real-time status updates

   Partnership with Voiance for on-demand, 3-way, interpretation services for over 170 languages

   Secure, instant message client and borrower support via Live2Support

   Monthly “Health Check Calls” to ensure 100% client satisfaction

   Annual account reviews to ensure superior service

   Annual Heartland ECSI User’s Conference

   99.9% Client Retention Rate since 1972

   Average Three Month Net Promoter Score of 71.60%




















A Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.  By asking one simple question — “How likely is it that you would recommend us to a friend or colleague?”— we can track these groups and get a clear measure of our company’s performance through our customers’ eyes.  To calculate our own NPS, we take the percentage of our customers who are Promoters and subtract the percentage who are Detractors.  It’s that simple!



School Contact Info

General Support 1.800.437.6931

Loan Servicing 1.888.549.3274

Student / Borrower Contact Info

Tuition Payment Plans 1.866.927.1438

Refunds 1.855.250.3230

Tax Documents 1.866.428.1098

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Heartland Payment Systems Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA, and The Bankcorp Bank, Philadelphia, PA.

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