Industry Leading Customer Service and Support
As a Heartland ECSI Client, you’ll have access to the highest levels of customer service and support in the industry. When needed, your staff and borrowers can reach a live, experienced Heartland ECSI Customer Service or Client Support Representative (CSR). And, all requests and inquiries are responded to within 24 hours or less, providing you and your borrowers with World Class Customer Service that will exceed your expectations.
● 24x7, real-time access with virtually no downtime
● Assigned “Designated Client Support Representatives” for each client
● TeamSupport Software to enter Client Support Requests and view real-time status updates
● Partnership with Voiance for on-demand, 3-way, interpretation services for over 170 languages
● Secure, instant message client and borrower support via Live2Support
● Monthly “Health Check Calls” to ensure 100% client satisfaction
● Annual account reviews to ensure superior service
● Annual Heartland ECSI User’s Conference
● 99.9% Client Retention Rate since 1972
● Average Three Month Net Promoter Score of 71.60%
A Net Promoter Score, or NPS®, is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. By asking one simple question — “How likely is it that you would recommend us to a friend or colleague?”— we can track these groups and get a clear measure of our company’s performance through our customers’ eyes. To calculate our own NPS, we take the percentage of our customers who are Promoters and subtract the percentage who are Detractors. It’s that simple!
News & Views
November 10, 2015
Christopher Sebes Named Head of Heartland Commerce
October 30, 2015
Heartland Acquires Digital Dining
August 24, 2015
Heartland Named Best Company to Sell For Second Consecutive Year by Selling Power Magazine
View our News Page to read the latest news.
View our Events Page to see where you can find Heartland ECSI next.
School Contact Info
General Support 1.800.437.6931
Loan Servicing 1.888.549.3274
Student / Borrower Contact Info
Tuition Payment Plans 1.866.927.1438
Tax Documents 1.866.428.1098
(c) 2013 Heartland Payment Systems, Inc. (NYSE:HPY)
Heartland Payment Systems Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA, and The Bankcorp Bank, Philadelphia, PA.
Mission & Core Values
General Sales 1.866.841.3274
Support for Schools
Student Loan Services
Tuition Payment Plans
Tax Document Services