Optional Services for Efficiency

When time and internal resources are limited, many clients rely on Heartland ECSI to ensure compliance, relieve their administrative burdens and streamline their internal processes. When needed, our highly trained Sales Executives, Client Care Representatives and Project Managers are available and will work closely with you and your staff to help develop and implement the value-added services that best suit your needs both today and into the future.


Optional Service





  Dear Borrower / Conversion Letters

  Servicer Change Notification

  Award Email & Letter Service for

  ePromissory Notes

  Cost Savings / Automate Work Flow

  Automated Emergency Loan

  Application & eSignature Services

Automate Work Flow

  Co-Signer Authentication for

  ePromissory Notes, if applicable

Automate Work Flow

  Grace Ending Phone Call & Letter


Reduce Delinquencies

  Exit Interview Notification Emails &


Cost Savings / Automate Work Flow

  Cancellation Confirmation Letter


 Improve Communications


  Deferment Confirmation Letter


 Improve Communications

  Non-Sufficient Fund Letter Service

  Improve Communications

  30, 60, 90, 120, 150, and/or 180 Day

  Letters and Phone Calls

Maximize Collection Efforts

  Cohort Letter Service for Perkins


Maximize Collection Efforts

  Default Reduction Assistance

  Program (DRAP) for Perkins Loans

Cohort Default Reduction

  Perpetual Billing Services for Perkins


Maximize Collection Efforts

  State Tax Offset File Creation &


Maximize Collection Efforts

  State Tax Offset Letters

Maximize Collection Efforts

  General Ledger / Accounting Feed


Automate Work Flow

  Delinquent Account Receivable Billing


Maximize Collection Efforts



School Contact Info

General Support 1.800.437.6931

Loan Servicing 1.888.549.3274

Student / Borrower Contact Info

Tuition Payment Plans 1.866.927.1438

Refunds 1.855.250.3230

Tax Documents 1.866.428.1098

(c) 2013 Heartland Payment Systems, Inc. (NYSE:HPY)

Heartland Payment Systems Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA, and The Bankcorp Bank, Philadelphia, PA.

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General Sales 1.866.841.3274


Support for Schools

Campus Solutions

Student Loan Services

Payment Processing

Refund Disbursements

Tuition Payment Plans

Tax Document Services

Account Recovery

Outsource Services