About Call Center Services

With shrinking budgets and smaller departments, many colleges and universities are trying to do more with less.  Our Call Center Support Solution allows our staff to focus on incoming calls so your staff can focus on  administrative processes and improving productivity -- all while providing the student with the level of service they expect.

 

Heartland ECSI has 40+ years of experience focused specifically on higher education.  With over 2,200 college and university partners, we understand students and their need for fast and accurate information.  Our Call Center Support Solution allows your institution to streamline administrative processes, improve productivity, lower operating costs, and enhance the student’s experience.  And, since student service directly correlates to larger enrollment and higher retention rates -- this means more money for your school.

 

Our flexible, cloud-based telephone technology combined with our experienced, dedicated call center staff allows us to manage calls according to your  school’s unique needs.  Our emphasis on training, call scripting, call flow processes, and call routing procedures ensures that your school’s requirements will be met while providing a superior experience for the student.

 

Heartland ECSI’s Call Center Support provides inbound and outbound call support specifically tailored to colleges and universities.  We specialize in providing support for the following call types:

√     Billing Statements

√     Payment Plans

√     Refunds

√     School & Student Fees

 √     Financial Aid

√     Escalation

Learn More.

STUDENT & BORROWER CONTACT INFO

Loan Servicing   1.888.549.3274

Past Due Student Account   1.888.549.3274

Refund Disbursement   1.855.250.3230

Tax Document   1.866.428.1098

Tuition Payment Plan   1.866.927.1438

CLIENT & SCHOOL CONTACT INFO

Client Support   1.800.437.6931

Sales   1.866.841.3274