Call Center Services
With shrinking budgets and smaller departments, many colleges and universities are trying to do more with less. Our Call Center Support Solution allows our staﬀ to focus on incoming calls so your staﬀ can focus on administrative processes and improving productivity -- all while providing the student with the level of service they expect.
Heartland ECSI has 40+ years of experience focused speciﬁcally on higher education. With over 2,200 college and university partners, we understand students and their need for fast and accurate information. Our Call Center Support Solution allows your institution to streamline administrative processes, improve productivity, lower operating costs, and enhance the student’s experience.
And, since student service directly correlates to larger enrollment and higher retention rates -- this means more money for your school.
Our ﬂexible, cloud-based telephone technology combined with our experienced, dedicated call center staﬀ allows us to manage calls according to your school’s unique needs. Our emphasis on training, call scripting, call ﬂow processes, and call routing procedures ensures that your school’s requirements will be met while providing a superior experience for the student.
Why Heartland ECSI?
Heartland ECSI’s Call Center Support provides inbound and outbound call support speciﬁcally tailored to colleges and universities. We specialize in providing support for Student Services and Financial Aid Departments for the following call types:
• Billing Statements
• Payment Plans
• School & Student Fees
• Financial Aid
News & Views
November 10, 2015
Christopher Sebes Named Head of Heartland Commerce
October 30, 2015
Heartland Acquires Digital Dining
August 24, 2015
Heartland Named Best Company to Sell For Second Consecutive Year by Selling Power Magazine
View our News Page to read the latest news.
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School Contact Info
General Support 1.800.437.6931
Loan Servicing 1.888.549.3274
Student / Borrower Contact Info
Tuition Payment Plans 1.866.927.1438
Tax Documents 1.866.428.1098
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Heartland Payment Systems Inc. is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA, and The Bankcorp Bank, Philadelphia, PA.
Mission & Core Values
General Sales 1.866.841.3274
Support for Schools
Student Loan Services
Tuition Payment Plans
Tax Document Services